Privacy Policy

Vishal is the brand name of VISHAL MEGA MART PRIVATE LIMITED (“Company”). This privacy policy explains how we collect, use, disclose, and safeguard personal data when you use our E-commerce services, visit vishalmegacart.shop, or interact with our team. This policy complies with the Information Technology Act, 2000 and related Indian data protection guidelines.

1. Data we collect

Contact details such as name, phone number, email address, and shipping address.
Order history, payment information (processed securely via gateways), and cart activity.
Usage data such as IP address, browser type, device identifiers, and interactions on our website.
Communications exchanged via calls, emails, messaging applications, or support tickets.

2. How we use your data

To process orders, payments, and deliveries.
To provide, operate, and improve our e-commerce platform and product offerings.
To send order updates, invoices, and service notifications.
To deliver marketing communications when you consent, including newsletters and offers.
To protect our systems, prevent fraud, and comply with applicable laws or legal processes.

3. Legal basis and consent

We process personal data based on your consent, legitimate business interests in delivering services, performance of a contract, or compliance with legal obligations. Where consent is the basis, you may withdraw it by contacting contact@vishalmegacart.shop.

4. Information sharing

Authorised Vishal employees, logistics partners, and payment processors who require access to fulfil orders.
Cloud or SaaS platforms we use for analytics, marketing, or infrastructure—each bound by data processing agreements.
Regulatory bodies, courts, or law enforcement when mandated.
Successors in the event of a merger, acquisition, or corporate restructuring, with prior notice where feasible.

5. International transfers

Your data may be processed on servers located outside India. We ensure adequate safeguards such as contractual clauses, encryption, and access controls.

6. Data retention

We retain personal data only as long as necessary to provide services, comply with statutory requirements, resolve disputes, and enforce agreements. Marketing consent records are stored until you opt out.

7. Cookies and tracking

Vishal uses essential cookies to maintain session continuity and analytics cookies to understand website performance. You may adjust browser settings to manage cookies; however, some features may not function optimally.

8. Security measures

We implement layered security controls including encryption at rest, secure payment gateways, and regular security assessments to protect personal data from unauthorised access or disclosure.

9. Your rights

Request access to personal data we hold about you.
Request correction or updating of inaccurate information.
Request deletion, subject to legal or contractual obligations.
Withdraw marketing consent at any time.
Lodge a complaint with appropriate data protection authorities if you believe your rights are infringed.

10. Third-party links

Our website may link to external platforms. We are not responsible for the privacy practices of those sites and recommend reviewing their policies.

11. Policy updates

We may revise this policy based on regulatory changes or service updates. The revised policy will carry an updated “Effective date”. Continued use of Vishal services constitutes acceptance of the updated policy.

12. Contact us

If you have questions about this policy or wish to exercise your rights, email contact@vishalmegacart.shop or write to us at Khewat No-19,Khata No-27,, Marla,Village Dhanwas, Gurgaon, Gurugram, Haryana, 122001.

Effective date: 01 July 2024